Terms of service

Last updated: July 28, 2025

Welcome to Mug Experience. When you use our website, make a purchase, or interact with our brand, you're agreeing to the terms below. We’ve done our best to keep them clear and fair.

Using Our Website

By visiting our site (https://mugexp.com), you're confirming that you’re at least the age of majority in your state or province. You agree not to use our products for any illegal or unauthorized purpose, and not to interfere with or damage the site in any way.

Orders & Payments

All orders are subject to availability and confirmation. We reserve the right to limit or cancel orders that appear fraudulent or violate our policies. Payment is securely processed through Shopify and trusted partners like Shop Pay. We don’t store full payment details.

Shipping & Delivery

Once you place an order, we begin crafting your custom mug. Shipping estimates are shown at checkout, but delays may occasionally happen due to reasons outside our control. We'll keep you informed if anything comes up.

Returns & Refunds

We stand behind every mug. If there’s ever an issue, we’ll make it right. Read our Refund Policy for full details.

Accuracy of Information

We do our best to keep the content on this site accurate and up to date. If you catch a typo or anything that seems off, please let us know so we can fix it.

Intellectual Property

All content on this website — including images, artwork, designs, and logos — belongs to Mug Experience. Please don’t use our content without written permission.

Changes to These Terms

We may update this policy from time to time. When we do, we’ll update the date above so you’ll always know the latest version.

Contact Us

If you have questions about any of this, we’re happy to help.
Email us at: contact@mugexp.com