Refund policy

Last updated: July 28, 2025

At Mug Experience, we stand behind every custom creation. If something’s not right, we’ll make it right. Your satisfaction means everything to us.

We Guarantee 100% Satisfaction

If we made a mistake on your mug — whether it’s a misprint, damage during shipping, or something else on our end — we’ll replace it or issue a refund. No hassle.

If you accidentally broke your mug or something unexpected happened, reach out anyway. We’re humans, and we’ll do our best to help make it right.

What to Do

Email us at contact@mugexp.com with:

• Your order number
• A photo of the issue (if possible)
• A short description of the problem

We'll typically respond within 1–2 business days.

Custom Mugs Are Unique

Because every mug is made just for you, we don’t accept general returns or exchanges. But again — if there’s any issue with quality or your experience, let us know and we’ll work with you.

Timing

Please contact us within 30 days of receiving your mug so we can help while everything’s still fresh.

We believe in creating mugs that tell stories, spark smiles, and make moments better. If your order didn’t deliver on that promise, we’ll fix it.